Frequently Asked Questions (FAQ's)
Ordering
Payments
Shipping
Condition of Books
Buying/Trading Books
BetterBucks
Gift Cards/Gifts for Others
Account Information
Contact Info
Misc.
Ordering
What if I get a book I did not order? What if I have received the wrong order?
If you receive anything different than what you have ordered, please contact me. I will correct it as soon as possible.
I ordered a book and paid for it, but now I got an email that says you don't have it. Will I ever get the book?
I
am so sorry that you received a notice that the book you purchased was
not in stock. Unfortunately, sometimes our inventory is off and the
books escape our notice. That easily happens when you have an inventory
that is always changing. If we do not have a book in stock that you
have already paid for- we will issue you a refund. We will then send you
an email confirmation with the details of the refund and the name of
the book. The title of the book will be listed under your account
name in our inventory program, so if the book comes in or we see it
when we are out searching- our inventory program tells us you are
looking for that book. We will then notify you that the book is in stock
and you are given the option to purchase it.
Payments
My credit/debit card was declined
The
charging of credit/debit cards on Better Than Chocolate Book Co. is an
automated process. The decision to decline a card comes from the card-issuing bank, not Better Than Chocolate Book Co. or our payment gateway.I would suggest trying it again and double checking all of the information, especially the zip code. If your card still does not go through, you may want to contact your bank and let them know what is happening.
What Payment Methods does your Bookstore accept?
We accept most major Credit Cards and Debit Cards. Please take a look at our Shipping & Info page for more information.
Shipping
What if my order does not come in the time expected?
If you have any concerns about your order, please contact me.
Some things to keep in mind: Your package is being sent Media Mail, which is not First Class. Your package is coming from Oregon- So, if you are in the
Eastern part of the United States, it will take longer to reach you.
I
do not have any control over your package after I deliver it to the
post office. I cannot control how fast or how slow it takes your
package to reach you.
I usually say to give your package at least 15 business days (do not count Saturdays, Sundays or Holidays) before contacting me. If you do not see
it by the 15th BUSINESS day, please let me know. It is very rare for
your package to take this long, but with Media Mail, it does
happen. The 7-15 business days are just a general time-frame. I cannot guarantee that your package will arrive in that 7-15 day time-frame.
Once it leaves my hands, I no longer have any control over how fast, or
how slow it gets delivered.
It has been 15 Business Days and my order is still not here. What now?
If
your order does not arrive within 15 business days, please let me
know. I care about each customer and each package I send out and I want
to know when there could be a potential missing package.
Here are some things to consider when your package does not arrive within the scheduled amount of time:
If the package was mailed using Media Mail, it can be sometimes
really slow (painfully slow) or just the opposite, really fast. You
never know what you will get with Media Mail, but is inexpensive to mail
literature that way, so that is why booksellers use it. Unfortunately,
at times, it can take up to 3-4 weeks to receive a package using Media
Mail, especially when going from Oregon to across the US. I can
understand not wanting to wait for your books any longer than
necessary, I can even feel your pain (I order my own personal books
from booksellers as well using Media Mail.) It could be that
somewhere between here and there, at one of the delivery stops, it got
really busy (Medial Mail packages are the last thing loaded onto trucks.
All other mail gets priority over Media Mail.) They could also be
experiencing harsh weather conditions that resulted in the delay of some
packages, maybe even a holiday. Those are just a couple of the many
reasons why a package could be delayed.
Another reason is that it could turn out to be a "missing package." In which case...
The Post Office requires a minimum of 30 days (from the ship date) before I can file a missing package report. But, please contact me after 15 business days if you have not received your order. I will
check with my local Post Office to see if it was returned to me. Also, check with your local Post Office to see if they have it there.
If your order does not show up within the 30 days, I will file a
missing package report with the Post Office, and explain to you our
"Missing Package" Policy so we can get things worked out for you.
Do you ship internationally? Is Canada considered international?
We do not ship internationally. Canada is considered international. We DO ship to APO/FPO addresses.
My order total was over $30.00 but I did not receive 1/2 price shipping.
Did you use a coupon with your order? In order to receive the 1/2 price shipping option while using a coupon, your order total (after the coupon) must be $30.00 or above. This same criteria does not apply to BetterBucks, Trade Credit or Gift Card codes....only Coupons.
Condition of Books
What kind of conditions are your books in? Why do nearly all your books say they are in "good condition?"
Please refer to our Shipping & Info page to read about the condition of our books.
Buying/Trading Books
I have some books I want to sell (or trade), would your Book Co. be interested in buying them?
We occasionally buy books from readers. If you have some books you are wanting to sell, please email me with a full/partial list AND the price you are asking for them. Please keep in mind that we pay wholesale prices when buying books. All books offered need to be in really good condition with no odors. We also take books in Trade in exchange for store credit. For trading your books, please see our Trade-In Policy page.
BetterBucks
I placed an order, but I did not get my BetterBucks I should have earned? What do I do?
In order to earn BetterBucks, you need to purchase a minimum of $10.00 in used books. That $10.00 should not include any shipping, coupons or any BetterBucks used that
you have earned previously. After those are deducted, if the total is
$10.00 or over, you get 5% back on an e-card for you to use on future
purchases of used books. If you choose, you can let the
BetterBucks accumulate to use on a larger order. BetterBucks cannot be earned on any order that contains Trade Credit or Gift Card as a payment method. If you know you have
earned BetterBucks and have not gotten them within a few days of your
order, please contact me.
Gift Cards/Gifts for Others
I am ordering some books as a gift for another person, can you ship the books to them?
Books
make the very best of gifts! If you would like the books to go
somewhere other than to your own address, please indicate that by
putting the correct shipping address (of the recipient) in the ship to area during the checkout process. To add the address, log-in to your account- go to My Account, then Shipping Information, then Add New Address. There you can add the address you would like the order to be shipped to. If for any reason, that is not done- just email me and let me know the correct shipping address. We also have both paper Gift Certificates & virtual Gift eCards you can purchase.
Account Information
I need to change my account information. How do I do that?
Log
In to your account. After doing that, click on the "My Account" link under the "Information" category located on the left-hand side of the website in the Navigation box. You can change your
account information from there.
Can I get a list of the books I have ordered from you?
You can find that information, after you log in to your account, in the "My Account" link located in the Navigation box on the left-hand side of the website.
Do I need to create a store account to place an order?
Creating an account on our site is entirely optional and up to you. If you choose not to create an account, you will only need to provide your email and shipping address during the checkout process.
Contact Info
How do I contact you?
The best way to contact us is through email at btchocbookco@aol.com. Please see our Contact Us/About Us page for our other contact information.
Misc.
Why do you sell only Women Author's on your site?
Women need a place to go where they are being offered something specifically for women with words written from a woman's perspective. I love Dean Koontz and I'm sure he could write one heck of a romance, but I'll take Judith McNaught or Lisa Kleypas over him any day!
Does your Book Co. sell books on any other site like Amazon, Abe or Biblio?
We do not sell on any other book listing sites.
Where did you come up with your name, Better Than Chocolate Book Co.? What does it mean?
It's a fun name, isn't it? My very creative Mom came up with the name. There aren't too many things that are "Better Than Chocolate", except reading, of course- hence the name. Thanks, Mom!
Do you have a bookstore we can come and visit?
No. We are an internet only business. If you visited my house, you would be put to work doing dishes :)
|
